Customer CareThe 3-Year Warranty

Faults in workmanship and materials that appear within three years of delivery, under normal use. That includes stitching that comes undone, edges that separate, zips, clasps, buckles and other hardware that stop working, lining that tears at the seams, and leather that peels or flakes.

Normal wear, and the natural changes of leather: softening, creasing, patina, and variation in grain and tone. Also not covered: accidental damage, cuts, burns, misuse, overloading, prolonged moisture or heat, unsuitable cleaning products, and repairs or alterations made by anyone other than House of Azuro.

If a covered fault is confirmed, we replace the piece with the same piece in the same colour, new. If that piece is no longer made, we offer a comparable piece or a refund of the price paid. Return shipping for an approved claim is on us.

Write to contact@houseofazuro.com with your order number, a short description and clear photographs of the fault. We reply with next steps. The warranty applies to the original buyer and requires proof of purchase.

This warranty is given in addition to the minimum two-year legal guarantee of conformity that EU consumers have by law. It does not limit or replace those rights, and you can choose to rely on either. See also our Terms and Leather Care guide.

The warranty is given by House of Azuro. For any warranty question, write to contact@houseofazuro.com.